Returns Policy

We take great care to ensure every order is packed and delivered to you in excellent condition.

We do not offer refunds or returns for change of mind.

If your item arrives damaged or faulty, please get in touch with us within 5 days of receiving your order so we can review and discuss the best solution. This may include a replacement item or a refund, depending on the situation.

To notify us of a damaged item, please email us at hello@localandfriday.co.nz with your order number, a description of the issue, and clear photos of the product and packaging.

We’re committed to making sure you love your order, and will work with you to resolve any genuine issues quickly.